Privacy Policy
Last updated: June 2026
Solarphere ("we", "us", "our") respects your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
When you submit an enquiry through our contact or quote form, we collect the information you provide — your name, email address, phone number, enquiry type, and the details of your message. We do not collect sensitive information, and we do not require you to create an account to use this website.
How we use your information
We use your information solely to respond to your enquiry, prepare quotes, arrange site assessments, supply products or installation services, and follow up about your project. We do not sell your personal information.
Disclosure
We may share your information with trusted installers, suppliers, or service partners only to the extent necessary to fulfil your enquiry or deliver the products and services you have requested. We do not disclose your information for third-party marketing without your consent.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain your information only for as long as needed to fulfil the purpose it was collected for, or as required by law.
Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies through your browser settings. Where non-essential cookies are used, we will seek your consent.
Accessing or correcting your information
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. If you believe we have breached the APPs, you may lodge a complaint with us, and you may also contact the Office of the Australian Information Commissioner (OAIC).
Contact us
For any privacy enquiry or request, contact us at hello@solarphere.com.au. Solarphere, Sydney, Australia.